Fitbit not shipping to some European countries?

[Krizzey]

I have ordered fitbits from the fitbit site since 2016 and now my country (cyprus) is unavailable. I'm so disappointed. My fitbit charge 5 died and I wanted to pre order the charge 6 and I'm unable to do so. I've contacted them via live chat and had no luck. This is just unacceptable. 

[DramaQueenDiva]

It's not up to Fitbit.  Devices have to go through rigorous government testing before being sold in the country.

[Krizzey]

Actually their excuse is that they no longer to ship to Cyprus because Google took over

 

[dandronikou]

I used to have Fitbit for ages. I am Cyprus resident with a non stop fotbit premium subscription and seriously, I am so disappointed!!!

[Krizzey]

I know we have decided (there are 4 of us who used them) to move on to a different brand as I find their response and attitude unacceptable. They are moving backwards instead of forwards. And let's be honest, it's DHL shipping...it's not difficult for the company at all. 

[Gryllotalpa]

I am on the same boat - in Czechia,  another country no longer served by Fitbit. Yet, we are in the EU, so I quickly found a fully legal, though unauthorized distributor providing full 2 year warranty, and bought my Charge 6 from them (conveniently, they sit very close to German border, and Germany has full support..). Maybe you could find someone similar?

[Krizzey]

I did have a look unfortunately the only one I could I find was amazon. So I've just given up and decided to change brand.  I've had issues in the past where I've bought a new fitbit but it was faulty so I would rather not risk it and buy a different brand that is supported in my country. 

[Krizzey]

It was previously sold in my country and was available from their website.