Fitbit Charge 6 won't connect to phone

[Richardminn]

My Fitbit no longer connects to my phone as a 1:00 a.m. this morning Central Time, I have 18,000 steps so far today but my phone shows 40, yesterday I had 20,000. Last time an update was done it wasn't connected for a week

Moderator Edit: Clarified subject.

[KatherineNY]

@Richardminn Just had this experience this morning.  Would not sync.  Force stop app, quit Bluetooth, restart phone several times.  This is what eventually worked for me.  I restarted Charge 6 then repeated the turn off Bluetooth, Force stop app, clear cache.  Restart phone.  Eventually Manual sync worked.  Not sure which step was the glitch resolution that ultimately got the device to connect with the app again.

[AndreaFitbit]

Thanks for getting back to us @Richardminn. I'm sorry to hear that your Charge 6 no longer connects to your phone. Thank you for letting us know what happened last time an update was done. I'll be happy to assist.

Please try setting up your tracker as a replacement again:

Follow the steps below.

1. From the Today tab  in the Fitbit app on your phone, tap the devices icon.
2. Tap Add more devices.
3. Choose your device and follow the on-screen instructions to continue.

If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

Thank you for your detailed advise @KatherineNY.

[Richardminn]

Did not work

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In the end my wife helped me, she reset the phone app, and reset the watch, in the end she was able to make it all work\

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[AndreaFitbit]

Thanks for getting back to us and for letting us know that your wife was able to connect your Charge 6 with your phone @Richardminn.

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!