Fitbit wouldn't sync, now says download app

[C_K88]

My fitbit stopped syncing yesterday morning.  I tried EVERYTHING to get it working. All the troubleshooting, nothing worked. Deleted app, forced stop, turned phone off and on, fitbit off and on. In the end I deleted the info on my fitbit (BIG MISTAKE) because now it's saying I need to install the app. The app is installed, it recognises there's a device but it will not give me a 4 digit code. I'm so disheartened,  I've only had the fitbit 10 months, it's still brand new. 

Any advice or help is appreciated.  It's fitbit Charge 6 for Android. My phone updated yesterday to 6.1 ONE UI and my settings say I've Android 14. 

Thank you

[Rich_Laue]

Ok @C_K88 let's clear the Fitbit Cache. At this point it would not hurt to also clear the data. 

It sounds like you reset your Charge 6, loosy g any in synced data. You want to treat the Charge 6 as if you bought the unit today, and set it up as a new device. 

BTW the user can not turn off the Charge 6. 

Removing the tracker from your fitbit account should be the very last thing to try. 

Restarting tracker. / phone / clear app cache should be the first things tried. 

[C_K88]

Thank you for your reply.

I've cleared cache and data, restarted phone, pressed the button on the charger to restart device and force stopped the app but it still won't connect or sync. The phone is trying to pair with the fitbit but no 4 digit code is coming up. 

[RiekoC]

Hello @C_K88 

From the posts I've read, there is a known issue that affects syncing with the app for Android users. It seems that the problem started around the time the users updated their Fitbit app to version 4.28. See this thread (<-- click link)

The team is aware of the issue and has been working on fixing the problem.

At this point, there isn't any further troubleshooting we can recommend since the problem appears to be on the Fitbit side.

[C_K88]

Thank you for the update @RiekoC 

[ManuFitbit · Accepted solution]

Hi Everyone. 

Thank you for sharing the details regarding this difficulty with the Fitbit app. 

A bug that caused issues with syncing and pairing has been fixed. Sorry for the inconveniences that this may caused to you. Please, upgrade to the Fitbit App version 4.28.2 since it includes a bug fix. If you don't see an update available, please wait until this will be available.  

Updating to this new app should solve the syncing/pairing bug (i.e. perform a manual sync by pulling down on the Today screen to determine if syncing is successful.) If after updating your Fitbit app you still have this situation, please restart your phone.

If restarting your phone still doesn't resolve the issue, the steps listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or smartwatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit trackers or smartwatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the tracker or smartwatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

Thanks @RiekoC for your help. 

[adeevans]

STILL EXACTLY THE SAME WITH 4.28.2

[adeevans]

WHY CAN YOU NOT JUST ROLL BACK TO 4.27 OR LAST VERSION BEFORE 4.28 WHICH BUST EVERYONES WATCHES ? IF YOU WERE A PROPER SOFTWARE PROVIDER THIS WOULD BE TESTED WITH ALL SUPPORTED DEVICES BEFORE ANY FORM OF ROLL OUT OCCURS

[Flybit]

Actually, the last working version of the Fitbit app without all the recent issues (syncing isn't the only issue) is Fitbit 4.25.2 from September

If their reputation was a priority over their egos, they'd revert the app back to that version.

[C_K88]

Hi,

I've downloaded the update. I turned my phone on and off and when I go to add my device ...........I get a loading screen. And it stays on the loading screen. I get no option to add my fitbit because the screen won't load

What do I do now? 

[Odeta]

Hi, followed all the steps, got the app update, restarted the phone, the tracker has been removed from phone since a week ago, when we were all trying to figure out the way to get it back on, cleared cache. Sorry to say, but it still doesn't work, so whatever the fix was made, it's not fixing the issue. It's getting really annoying at this stage

[Odeta]

Same here, their update still doesn't work 

[LGL99]

Same here  Fitbit  better keep  looking for a fix 

[waldo39]

message aimed at Google

IT IS NOT FIXED if you have a Samsung A13

I was asked by support and report back, to try on another phone Charge 6 and Inspire 3 all were working fine on 4.28.2. I am not going to change phones for a buggy corrupt app

my fitbit is still in warranty

[C_K88]

I also have a Samsung A13.  There's nothing wrong with the phone, I refuse to buy a new one just to have one app work. They need to sort this out soon 

[RiekoC]

Hello @ManuFitbit 

Please see the replies since your post from yesterday. The users are reporting that version 4.28.2 didn't fix the syncing issue.

Please let support know that the issue hasn't been resolved with the 4.28.2 update.

Thank you in advance.

[ManuFitbit]

Thank you Everybody for your feedback.

Our teem has been informed about your new comments and the situation with the new 4.28.2 update. 

They will be working to find a solution. 

[RiekoC]

Thank you @ManuFitbit . We look forward to any updates that you are able to share.