From 5 Aug fitbit does not provide any data on sleep heart readings etc

[Hijack61]

From 5 Aug fitbit does not provide any data on sleep heart readings etc

[pjpjr]

Hello @Hijack61 !

Please review the Topics in the appropriate Fitbit Application Forum.  I surmise you are using an Android device, as recently this issue occurred for myself and many Android device users.  It think it has been resolved, although there may be a "catching-up period" for all your data to again appear as expected.

[RiekoC]

Hello @Hijack61 

Do you see a green light on the back of your Charge 6? That's the optical heart rate sensor. In addition to tracking your heart rate, it is also used for sleep tracking.

If you don't see the green light, check the Settings tile on your Charge 6 and confirm that Heart rate is turned on:

• Swipe down from the clock face until you get to the Settings tile, the last one, and tap on it
• Swipe up to get to Heart rate and confirm that it's turned on. If not, tap on it to enable.

[Hijack61]

I've got the green light and I've reinstalled the app and now I cannot get
the email to reset the password

[RiekoC]

Hello @Hijack61 

You might try contacting Support (<-- click) to see if they can help you with your password. Complete the prompt in Step 1. Tap Continue for Step 2 (ignore Resources) to get to Step 3, which has the contact options, including calling.