Gallery error

[RennieMel]

I tried going into gallery to change my clock face, but I'm getting an error saying that I'm not connected to the internet.

I most definitely am....

Anyone else experiencing the same? Have reinstalled the app, but that didn't help. Thought it might be a holdover from all the server and syncing issues yesterday, but it's still happening today. On Android if it makes a difference

[Mandybuns]

I am getting the same problem.

[Petra57]

Same here 😕

[RennieMel]

Right. Had talked to two reps but the suggested solutions didn't help.

I happened to run a search on the other models was well, and someone else had the same problem on a different model. Turns out to be a dns issue. My phone was setup with a private DNS to block ads, and that was interfering with the gallery loading.

Turned the DNS off and gallery loaded. Hope that helps someone. 

[Mandybuns]

I just tried that, and it didn't work. 😥

[RennieMel]

Do you have any VPN or firewall running in the background? Those may also cause the error 

[Mandybuns]

I had no trouble with the charge 5.

[RennieMel]

Any sort of adblocker?

Sorry, got nothing else to offer then ☹️ hope someone else would be able to help you

[Mandybuns]

Hi, just like to know have you able to fit the gallery error?

[RennieMel]

Yes. For me, I turned my private DNS off temporarily and that allowed my gallery to load without the error message

[Petra57]

Yes, it’s working now
Petra

[Mandybuns]

after all that, i turned off the internet and install it back on, and it worked.