help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Got charged for Charge 6 Premium free trial

‎10-14-2023 03:20 - last edited on ‎10-15-2023 13:00 by Fitbit Moderator

‎10-14-2023 03:20 - last edited on ‎10-15-2023 13:00 by Fitbit Moderator

I just got the charge 6 and it came with 6 months free membership. When I was setting it up I was prompted to sign up for the premium membership after the free membership with way to exit the screen. I clicked on the yearly. And Fitbit charged me??? I was under the impression that it was for after the free membership was up. Did it happen to anyone else? I’ve disputed it with Apple and will be calling Fitbit first thing Monday. This is unacceptable.


Moderator Edit: Clarified subject

VidMate
Best Answer
24 REPLIES 24

‎10-21-2023 09:26

In response to DjDangermouse

‎10-21-2023 09:26

As I stated earlier, apple refunded me already and Fitbit sent a reply stating they would also refund me for the error. It’s obviously a well known problem with the charge 6 launch, hopefully it will be rectified soon so many others won’t experience this ! 

Best Answer
0 Votes

‎10-26-2023 05:37

In response to SimeyUS

‎10-26-2023 05:37

Update: I received an email from Fitbit this morning apologizing for the error, offering a refund (Apple Pay already did that) and extending the free Premium trial to a full year. Bravo, Fitbit. 

Best Answer
0 Votes

‎10-26-2023 05:51

In response to SimeyUS

‎10-26-2023 05:51

I did as well. They did great at taking our issue seriously.
Best Answer
0 Votes

‎10-26-2023 09:08

In response to SunsetRunner

‎10-26-2023 09:08

I had the same issue, had to get refund from Apple.

Is it me, or is the rollout of the free 6 months needlessly complicated and the Charge 6 functionality half-baked?

I purchased the Charge 6 as a non-Apple watch option and between issues with the Charge 6 communicating with Peloton bike and Charge 6 and Peloton bike both recording the same workout, seems like the functionality is still in beta testing and not fully developed.  Fitbit's response is restart the device, which does not fix it.

Best Answer
0 Votes

‎12-10-2023 13:56

In response to MAinTX

‎12-10-2023 13:56

I have pretty much the same problem.  I don't think FREE TRIAL is real--it just gets you to click a button that charges your credit card.

Best Answer
0 Votes