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Got charged for Charge 6 Premium free trial

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‎10-14-2023 03:20 - last edited on ‎10-15-2023 13:00 by Fitbit Moderator

‎10-14-2023 03:20 - last edited on ‎10-15-2023 13:00 by Fitbit Moderator

I just got the charge 6 and it came with 6 months free membership. When I was setting it up I was prompted to sign up for the premium membership after the free membership with way to exit the screen. I clicked on the yearly. And Fitbit charged me??? I was under the impression that it was for after the free membership was up. Did it happen to anyone else? I’ve disputed it with Apple and will be calling Fitbit first thing Monday. This is unacceptable.


Moderator Edit: Clarified subject

VidMate
Best Answer
24 REPLIES 24

‎10-21-2023 09:26

In response to DjDangermouse

‎10-21-2023 09:26

As I stated earlier, apple refunded me already and Fitbit sent a reply stating they would also refund me for the error. It’s obviously a well known problem with the charge 6 launch, hopefully it will be rectified soon so many others won’t experience this ! 

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0 Votes

‎10-26-2023 05:37

In response to SimeyUS

‎10-26-2023 05:37

Update: I received an email from Fitbit this morning apologizing for the error, offering a refund (Apple Pay already did that) and extending the free Premium trial to a full year. Bravo, Fitbit. 

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0 Votes

‎10-26-2023 05:51

In response to SimeyUS

‎10-26-2023 05:51

I did as well. They did great at taking our issue seriously.
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‎10-26-2023 09:08

In response to SunsetRunner

‎10-26-2023 09:08

I had the same issue, had to get refund from Apple.

Is it me, or is the rollout of the free 6 months needlessly complicated and the Charge 6 functionality half-baked?

I purchased the Charge 6 as a non-Apple watch option and between issues with the Charge 6 communicating with Peloton bike and Charge 6 and Peloton bike both recording the same workout, seems like the functionality is still in beta testing and not fully developed.  Fitbit's response is restart the device, which does not fix it.

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0 Votes

‎12-10-2023 13:56

In response to MAinTX

‎12-10-2023 13:56

I have pretty much the same problem.  I don't think FREE TRIAL is real--it just gets you to click a button that charges your credit card.

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