Hard factory reset? Charge 6. LOST.

[rajalarc5]

"You need to press the button at the end of the cable where it plugs into the socket on the 3 times with a slight pause each time to factory reset the Fitbit."

Umm this does nothing. Can someone help me? And no, that option in settings isn't a full hard factory reset. All my stuff came back. I want this to be like I first bought it and setting it up. How is this possible?

[LZeeW]

Hello @rajalarc5 and welcome to the Community.  I'm not sure the source of your quote, but those are the steps you can take to restart your Charge 6 is the screen is frozen.  To clear all your stored data, open the Settings app on the Charge 6 > Device Info > Clear User Data.

You can download the Charge 6 user manual from the User Manual page.  See pp 48-49.

Can you share why you want to do this?  Is your Charge 6 not working properly?