Having trouble claiming warranty for my Fitbit charge 6

[anandchndrn]

The display of my Fitbit charge 6 came off a couple of weeks ago. The device is still under warranty period, so I reached out to support and they suggested I take it to one of the service centres. 

The guys from service centre told me they need approval from head office to fix this under warranty and they asked me to escalate my issue with support. 

So I got in touch with support again and they said they 'll replace my device and i should recieve a mail in 2-3 days with all the details and in 48 hours after that my device will b picked up.

A week went by with no update after this so I got in touch with support again. So they asked me to wait for 48 hours. Now that time period has passed as well with no update. Not sure what to do now . Any one faced this an resolved it?

[DramaQueenDiva]

Just verifying, did  you purchase your device directly through Fitbit/Google?

[anandchndrn]

I purchased it through Amazon 

[Wzq]

Hi, 

Can let me know the contact for the service Center? Also location? I have difficulty finding it

[FatimaFitbit]

Hi there @anandchndrn, @Wzq! Welcome to the Fitbit Community!

Thanks for reporting this situation @anandchndrn, I will check this and the customer support will contact you again.

@Wzq Here is the link to: contact support. Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

[Wzq]

Is there any service Center in Singapore that I can go to.

Thanks

[anandchndrn]

Thanks @FatimaFitbit 

[FatimaFitbit]

Hi there! Thank you for your answers. 

@Wzq There are unfortunately no official Fitbit service Center in Singapore. In this case I suggest you contact directly support ---> Click here to contact support.

If you need help solving a situation you can share it here with us or if you rather have 1:1 assistance you can reach support. We'll be glad to help you.

@anandchndrn You're welcome! The Fitbit community is always available to you. I hope you have fun with Fitbit.