help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 6 - Heart rate undercounted in spinning mode

3 hours ago - last edited 27m ago by Fitbit Moderator

3 hours ago - last edited 27m ago by Fitbit Moderator

When i start a”spin” exercise in my charge 6, it seems to wildly underestimate my heart rate. It will track my heart rate as 50 or 60 while in reality it’s in the 130 to 150 range. It’s been doing this for months and sees to be getting worse.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

28m ago

28m ago

Hi @Jenn.silva452 welcome here in the Community!

Thanks for sharing with me your current situation regarding heart rate, as a following step I recommend you to check the article: ¨How do I track heart rate with my Fitbit device¨, there you will find steps and recommendations that indicate how you can try to improve the readiness of your heart rate.

I also recommend you to prove if you have any update pending like shown in the article How do I use the Fitbit app? in the section: ¨How do I update the Fitbit app?

Best Answer
0 Votes