Help, brand new Charge 6, second time it has totally froze up, tried to set but nothing...

[Tomina2023]

Help, brand new Charge 6, second time it has froze up in a week, tried to reset, nothing ...black screen, nothing...this is so frustrating, had no problems with my 4...what can I do now

[Julia_G · Accepted solution]

Hi, @Tomina2023 , have you tried changing your clock face?  Sometimes that can help with the issue you are describing.  The clock face is changed in the app.  From the opening screen click on the icon top left representing a watch and a phone.  On the next screen click on your Fitbit device (Charge 6) and choose Gallery - Clocks.  Choose any other clock face and sync your Fitbit.

If that solves your issue then you can return to your previously preferred clock face if you want (or experiment with a new one!).  Hopefully that will fix everything for you and you will be back up and running.

If giving your Fitbit a restart, and trying this a few times does not work, and changing the clock face also does not work, then it is time to contact Customer Support on contact.fitbit.com .  They will take it from there.

Good luck and let us know how it goes.  Welcome to the Community!

[His_beyonce]

You are a genius! Spent an hour with customer service with no results. Changed the clock face per the advice and voila! It's working fine....for now. Thank you!

[His_beyonce]

Same problem....😕 Just tried changing the clock face and it works again. Weird but I'm glad it's working again.

[Zaneus]

would like to add that my problems are not fixed with this advise. Ive tried changing to every single clock face option for the charge 6 and every single time i click customise the app hangs on a blank white screen. Ive reinstalled everything, disconnected and repaired devices, cleared cache, force stopped. Nothing works, because the app is bugged.

[ed2024]

I am on my 2nd charge 5 in the last 2 years. The reset process does not work. My current one (less than 6 months) has the black screen of death. Customer service wants you to video your reset process in order to "document your discussion" Hesitant to continue my fitbit relationship as their design is subpar. Instead of fixing the sync process, they add more bells & whistles. Fix the synch/reset  process once and for all.

[ed2024]

Poor design and very frustrating. Resetting shouuld be a no brainer. Changing clock face? makes no sense. Fix it, or retire it instead of adding more bells & whistles.

[Marthaelisabeth]

Sendt fra min iPhone