Hourly Activity Settings won’t work

[HoosierMama13]

This doesn’t have to do with time change. Since Cardio Calibration appeared (calibrating for days) am not able to change the beginning hour for my daily hourly activity. A bit frustrating since I don’t get up the same time everyday. I’ve tried all the fixes I know to no avail. 

[Mathetria]

Same problem here. AND it won't let me update my weight goals, either. Everything is grayed-out, or the "update" link just does nothing. I've dumped the cache, tried turning things on and off...all to no avail. This is SUPER annoying.

[RiekoC]

Hello @HoosierMama13 

Please let us know what fixes you've tried so that we don't suggest the same ones.

By any chance, did you try clearing the storage for the Fitbit app on your phone followed by force stop? Since this will clear both the cache & data, you will need to log back into the app when you open the app after doing this.

Also, let us know what version of the Fitbit app you have on your phone. You can check by tapping on your picture in the upper right of the Today page in the Fitbit app and selecting Help. Your app version information will be on the Help page.

---
Hello @Mathetria 

Please let us know which app version you have and if you are an Android or iOS user.

You mention that you cleared the cache for the Fitbit app. Have you also tried clearing the storage for the app, then force stop, and re-open?

[HoosierMama13]

I have version 4.32. did not try clearing the storage for the Fitbit app on my phone followed by force stop-not sure how to do this & will I lose all my data?

[LZeeW · Accepted solution]

@HoosierMama13  @Mathetria   Please try the following path.  Tap on your You icon on the bottom right of your Fitbit app.  Scroll down to Goals.  You should be able to change all goals there.  Help article  There are other paths described in older threads.  I am seeing the same thing on some of my app pages, things that used to be active, but aren't.  I think it is unrelated to the cardio load appearance and is just another tweak to the app.

I also want to reinforce what @RiekoC wrote.  App issues are usually platform specific . Android or iOS, but not both.  This is why we ask.  You can often get help faster by posting in the appropriate app forum.  😉

[HoosierMama13]

LZeeW - thank you for teaching me something new! I was able to make the change via your directions. Have an amazing day!

Charge 6 iOS Mac 1st Fitbit 2017!!

[Mathetria]

Thank you, that worked for both. Although I do wish the app would let us extend the end time to midnight. Some of us are night owls. I can't get it to set past 11pm. It used to accept midnight.

[emmaliddon]

https://community.fitbit.com/t5/user/viewprofilepage/user-id/10237447
I have the same issue. I’ve followed the steps you suggested but it’s not worked. It lets me change the times, looks like it has changed/saved but then the graph still shows the old times. So frustrating!!

[RiekoC]

Hello @emmaliddon 

I've seen other users mention that they couldn't change the hours for their Reminder to Move in this thread (<-- click link).

See if this pathway works for you:

• Tap on the device icon in the upper left of the Today page in the Fitbit app
• Tap on the Charge 6 tile under Devices
• Tap on Reminders to move under Settings
• Change the hours for the time period
• Do a manual sync, if the app didn't automatically start syncing

Please let us know pathway saved your changes.

Also, please consider posting in the thread that I linked. I've submitted that thread for issue escalation.

[AnnaG1976]

Im having this same problem.  I force quit the app, turned phone off and back on, deleted app, re-downloaded and logged back in.  It’s still not right.  

[Muvver]

Hello

ivr done your recommendation 3 times. Change the hours, but as soon as I go back to home page it’s not showing what I put in 🤷🏼‍:female_sign:

[Muvver]

Hi

me too. I’m getting fed up with it now. I walk early morning and it won’t stay at the time I put it. It goes back to old time. When I open activity hours it’s showing the old hourly time. 

[Muvver]

Hi

ive done that several times too. 
so frustrated with it now. Back to Apple me thinks 🤷🏼‍:female_sign:

[RiekoC]

Hello @Muvver 

You're trying to change the hours for your daily Hourly Activity, like changing the schedule from 9 am - 5 pm to 8 am - 6 pm, correct? 

[Muvver]

Hi
Yes I’m trying to change from 11am/7pm to 8am to 4pm. It does change
initially it does but never on here.

[RiekoC]

Hello @Muvver 

Thanks for confirming the schedule that you're trying to change to.

I take it that the app shows the correct times for your actual activities, that it's not a time zone problem, correct? 

Have you tried uninstalling, then re-installing the Fitbit app?

• Log out of the Fitbit app on your mobile device
• Uninstall the app
• Re-install the app
• Log back into the Fitbit app

[Muvver]

Hi
Tried everything. Maybe it’s time to go back to my Apple Watch

[Mathetria]

It's doing it again. Yes, I uninstalled and reinstalled. Yes, I tried changing it both under my profile and under that tile. The time change happened, and now it insists I must start at 8am and end at 10pm. I am not AWAKE at 8am and stay up after 10pm. I've tried changing it *multiple* times. This is really annoying. FIX THE **ahem** BUG already and send out an update.

[Muvver]

I’m fed up with it now and might go back to my Apple Watch