Hourly activity not showing since last update

[Cocotea51]

Since the last update my hourly activity is not showing on app on my phone. It’s just a blank pulsing space. I have restarted everything numerous times, but it still is not working. 

[Stepper55]

Same thing has happened with me.Ive restarted. Shut down my phone. Closed and reopened the app. Re-paired with Bluetooth. Everything I’ve read online to do and none of it has worked.

[RiekoC]

Hello @Cocotea51 , @Stepper55 

Please let us know if you're an iOS or Android user, what phone you have, and what is the Fitbit app version you're using.

[Stepper55]

Charge 6. Version 20001.214.24

iOs 18.4.1. iPhone 11.

[Stepper55]

I have iPhone 11. iOS v. 18.4.1
Fitbit v. 20001.214.24

Sent from my iPhone

[Stepper55]

Something else that’s not displaying is steps. Steps display on the Today screen but when you tap on steps it takes you to the screen that shows daily, weekly steps but no data displays.

[WandaJR]

This has been irritating to me too!  

[WandaJR]

IOS user—I’ve done everything too.  

[WandaJR]

This has been happening to me. I’ve tried everything and spent a bunch of time learning all the things to try.  

[RiekoC]

Hello @Cocotea51 , @Stepper55 , @WandaJR 

Have you had a chance to uninstall, then re-install the Fitbit app on your mobile device? This has fixed the missing hourly activity & other missing data for most users.

[Stepper55]

I just tried it and it works. Thanks!

[RiekoC]

Hi @Stepper55 

Thanks for letting us know that you were able to get your hourly activity back. Glad it was a relatively easy fix this time.

[Cocotea51]

Sorry, just seeing this reply now. I have done everything suggested and it hasn't fixed anything. I have an iPhone 16 pro and it is up to date. I might add, not only is my hourly activity not showing (just pulsing nothingness), but I also was having to recharge my Fitbit every other day despite unchecking many stats. Luckily I had purchased it at Best Buy and had their Total Care coverage. They replaced my Fitbit Charge 6 with a new one and now I only need to charge every 5 to 6 days with all the stats I had previous. However, there is no hourly activity showing, just the pulsing blank lines. So I have uninstalled, re-installed, did a forget this device and added it back, re-started my phone numerous times, all to no avail.