Hourly activity not showing since last update

[Cocotea51]

Since the last update my hourly activity is not showing on app on my phone. It’s just a blank pulsing space. I have restarted everything numerous times, but it still is not working. 

[Stepper55]

Same thing has happened with me.Ive restarted. Shut down my phone. Closed and reopened the app. Re-paired with Bluetooth. Everything I’ve read online to do and none of it has worked.

[RiekoC]

Hello @Cocotea51 , @Stepper55 

Please let us know if you're an iOS or Android user, what phone you have, and what is the Fitbit app version you're using.

[Stepper55]

Charge 6. Version 20001.214.24

iOs 18.4.1. iPhone 11.

[Stepper55]

I have iPhone 11. iOS v. 18.4.1
Fitbit v. 20001.214.24

Sent from my iPhone

[Stepper55]

Something else that’s not displaying is steps. Steps display on the Today screen but when you tap on steps it takes you to the screen that shows daily, weekly steps but no data displays.

[WandaJR]

This has been irritating to me too!  

[WandaJR]

IOS user—I’ve done everything too.  

[WandaJR]

This has been happening to me. I’ve tried everything and spent a bunch of time learning all the things to try.  

[RiekoC]

Hello @Cocotea51 , @Stepper55 , @WandaJR 

Have you had a chance to uninstall, then re-install the Fitbit app on your mobile device? This has fixed the missing hourly activity & other missing data for most users.

[Stepper55]

I just tried it and it works. Thanks!

[RiekoC]

Hi @Stepper55 

Thanks for letting us know that you were able to get your hourly activity back. Glad it was a relatively easy fix this time.