I can't connect my Charge 6 to my iPhone

[Viktoriiiia]

I can't connect my fitbit charge 6 to my IPhone. I tried everything in the manual and on the internet, but it just keeps giving me an error when I connect it. I am very upset that nothing works, I spent a lot of money on this watch. I think it's unfair and not fair to people, and it doesn't inspire confidence in manufacturers and in Google, I think people should be responsible and correct their mistakes. I can't return the watch to the store because the warranty has already expired, which is a shame because I hardly used it.

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @Viktoriiiia. 

Thank you for sharing with me this feedback and the experience that you have using the Charge 6. Thank you for trying to fix it on your own and sorry to know all the difficulties.

Please, let me know what kind of error you see on the screen.

In the meantime, take a look at the points listed in this help article: Why can't I set up my Fitbit device?

[april.d.d]

Same problem. If it’s anything like mine, it’s a nondescript error “Something went wrong an error occurred, please try again” so no code or anything that could be helpful.
I’ve had my charge 6 since 5/1/25 and it wouldn’t sync today no matter how many times I tried. I followed ALL of the troubleshooting issues -phone restart, app reinstall, watch restart, etc and after doing the “forget this device” it now absolutely will not pair- I’ve set up many fitbits in the 10 years I’ve supported Fitbit so I know to have it plugged in, Bluetooth on, and nearby, but it keeps saying there’s an error. 
I debated switching to Apple Watch after my versa 4 broke 14 months into owning it (shortest lifespan for any Fitbit I had owned), and I now wish I would have.  
I am currently in a StepBet and if I cannot get this resolved and synced in a timely manner, will lose money (even more than I apparently wasted on this subpar product) despite having actually taken the steps and to no fault of my own. Super not impressed. 

[Viktoriiiia]

Hello, thank you for answering. I see on the screen “Something went wrong an error occurred, please try again” and I have already tried many times everything in this help article. 
The first problem I had after arriving in another country was that I couldn't synchronise the time zone, then the watch stopped measuring sleep. I tried to reconnect everything, but unfortunately I couldn't, and this error keeps appearing.

[Viktoriiiia]

Hi, I understand how you feel, I have exactly the same unpleasant situation. Thanks for sharing, I still hope they will fix it because you can't take money and not provide a service and this is not a small unknown company - a thief, my trust in Google has not yet died )

[Rich_Laue]

For the something that went wrong. 

• Stop the app (on android, due this through the phone settings.)
• Clear the cache. 
• Remove the tracker from your phones BT. 
• Try the setup 

[Viktoriiiia]

Thanks for the instructions, I have already done that and it didn't work