Inaccurate heart rate and step count

[littleblkdevil]

According to my Fitbit heart rate I should be dead. For the last two days it’s been giving me notifications that my heart rate is dangerously high, over 200 bpm, at least 10 times a day when I’m at rest. I’ve cleaned the sensor, updated the app, changed arms, reset the charge but nothing has fixed it. The step count is also off. Most days I’m somewhere around 3000 steps at least but the last two days only approximately 350 steps have been logged.  Is there a fix or did I get a lemon? I’ve only had it since December 25, 2025. Please advise. 

[RiekoC]

Hello @littleblkdevil 

That doesn't sound like your Charge 6 is operating correctly. Since you've done the recommended troubleshooting without success, the next step would be to contact Support (<-- click). Complete the prompt in Step 1. Tap Continue in Step 2 (ignore Resources) to get to Step 3, which has the contact options for Support. If they determine that your device is defective, they will let you know what are your options under warranty. 

[littleblkdevil]

Thank you, I have a case open with support.
Carina

Sent from my iPhone