Is Charge 6 ECG app really supported in Taiwan?

[midiboy]

Why the office web show it's already  supported for fitbit Charge 6 in Taiwan?

But i still need vpn to enable stress management app for ECG scan?

Why?  😞

 Moderator Edit: Clarified subject

[LizzyFitbit]

Welcome to the community, @midiboy.

Thanks for your research, as well as the screenshot provided. Before anything else, I'd like to clarify with you that the Stress Management Score is a separated feature which doesn't depend on a location or subscription. If you'd like to learn more about this, see this help article.

On the other hand, the ECG app is restricted by location as it requires an approval for its usage. With this in mind, I just double checked and I confirm that this feature is available for your Charge 6 in Taiwan. I understand this isn't your case and I'd recommend checking if all your profile's information is correct. Also, make sure the Fitbit app is updated, reboot your phone and try installing the ECG app, as well as taking a reading one more time.

[midiboy]

Thank you for repling.

I had done everything...but still not work.

The only way is through VPN.

But when I disconnect the VPN ,the ECG uninstall automatic. 😭

[LizzyFitbit]

@midiboy It's nice to see you again.

Thanks for trying the steps suggested above,  I'm sorry that you're having this experience. Because this is an unusual behavior, I've escalated it to our team so they can investigate what may be occurring. I appreciate your efforts and please make sure to keep the Fitbit app updated, this will ensure the performance of other features.

[midiboy]

After last two version updates of the Fitbit app ,still not work 😔

[LizzyFitbit]

Hi there, @midiboy.

Thanks for your continued feedback. It has been some time since your initial post, so I wanted to check in and see if you were able to successfully install the ECG app on your Charge 6 without the use of a VPN connection. If you haven't been able to install it, are you still encountering the same error message?

In case you have installed the latest version of the Fitbit app, please try rebooting your phone to ensure that all features are functioning correctly.

[midiboy]

Hi,

Thank you for your continued replying.

I use the Fitbit app on ver.4.35.fitbit-mobile-110198507.

Still not been able to install.No error message, just can't install : (

 

[LizzyFitbit]

Hi there, @midiboy.

You're welcome, and thanks to you for the additional information and the screenshot provided. I've forwarded your post to our team so they can continue investigating this situation.

I'm sorry for the frustration that this has caused and rest assured that I'll update this thread as soon as I have more details to share.

[midiboy]

The ECG app become available automatically today.

Maybe my region be added to the allow list just now?  😉

Anyway thank you for helping very much.

[LizzyFitbit · Accepted solution]

Hi @midiboy. It's nice to see you again.

You're very welcome, and thanks for the update. I can also confirm with you that the issue has been resolved and you should be able to use the ECG app on your Charge 6 from now on.

I hope you can take advantage of this great feature, and don't forget that you can always check this help article if you want to learn more about it.

Have a great day!