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Is Kohl’s authorized retailer for warranty?

‎08-26-2025 10:49

‎08-26-2025 10:49

My Charge 6, bought in June 2025, broke physically this morning: a tiny piece where the band attaches to the Charge 6 suddenly broke off. I tried to submit a warranty check, but Fitbit products were not listed in the dropdown menu. Charge 6 was a gift bought at Kohl’s.

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2 REPLIES 2

‎08-26-2025 11:16

‎08-26-2025 11:16

@Nashman92 

You can contact Support here. 
This would be the best option, unless Kohl's will do a return, but you may need to contact the gift giver for the order details.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎08-26-2025 13:45 - edited ‎08-27-2025 09:13

‎08-26-2025 13:45 - edited ‎08-27-2025 09:13

Hi @Nashman92     Kohl’s isn’t a retailer partner, although it used to be one.  This Google page shows the retail partners.  Support handles warranty issues from retail partners, so you should contact Support.  But I don’t think you will get the answer you want.  Just to be complete, did the gift giver buy an extended warranty?  If so, contact the extended warranty provider.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer