03-24-2025 21:17
03-24-2025 21:17
My Charge 6 appears to be functioning except for its screen; this prevents me from using many features. When I made a support request and provided the purchase information, I was told that my Charge 6 was not covered under the warranty because it was not purchased from a Fitbit-authorized retailer.
Is there a publicly-available list of authorized retailers?
The support representative on my case did not respond to any questions after claiming my Charge 6 was not covered.
Answered! Go to the Best Answer.
03-25-2025 03:59
03-25-2025 03:59
@ekulneb This Google Store Help page has a tool where you can search by country. Here is how to find this information from this site. Look for the Partners option at the bottom of the page. When I'm on my mobile, I must tap on the Partners option to see Retailers. I can tap/click on Retailers from a tablet or my desktop. This takes you to the Google Store. Tap/click on the "Get our Price Match" option at the bottom of the page. You will go to my linked page.
Amazon is a marketplace site. Note that any country that has Amazon on the list specifies that is must be shipped and sold by Amazon, not a third party seller on the site.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
03-25-2025 03:59
03-25-2025 03:59
@ekulneb This Google Store Help page has a tool where you can search by country. Here is how to find this information from this site. Look for the Partners option at the bottom of the page. When I'm on my mobile, I must tap on the Partners option to see Retailers. I can tap/click on Retailers from a tablet or my desktop. This takes you to the Google Store. Tap/click on the "Get our Price Match" option at the bottom of the page. You will go to my linked page.
Amazon is a marketplace site. Note that any country that has Amazon on the list specifies that is must be shipped and sold by Amazon, not a third party seller on the site.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.