Is there a way to tell an app issue from a device issue?

[kushapa2]

I thought maybe the Bluetooth in my Charge 6 had failed after the typical process to get things syncing again. I had the idea to try and sync up a Charge 5 that wasn't holding charge (the motor for getting the 6.) The app can not connect to the 5 either. It keeps spinning its wheels the same way as with the six. My phone "sees" both trackers in the available Bluetooth devices screen.

So it seems like an issue with the app. I have uninstalled and reinstalled the app and not sure where to go with all this. Doesn't seem wise to get a new tracker if the issue is software.

Does anyone have any experience with a similar situation?

[RiekoC]

Hello @kushapa2 

Sorry to see that you're having problems syncing your Charge 6 with the Fitbit app. This help page has the recommended troubleshooting steps to try: Why won't my Fitbit sync (<-- click link)

I've seen some users report that they also needed to turn Wi-Fi off, then back on, on their phones to get their Fitbits to sync. This might be worth a try.