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Keeps saying charging and won't track

‎02-04-2025 07:41

‎02-04-2025 07:41

My fit bit 6 keeps telling me it's on charge while wearing and won't count steps or any data. Have reset and keeps going back to saying its on charge while wearing 

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‎02-04-2025 11:18

‎02-04-2025 11:18

Hi @Lucyhairs, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the odd behavior your charge 6 is presenting lately. I appreciate you have already restarted your device prior posting on the community.

It may be possible that the pins on the device or charging cable are dirty. Do you have any issues while charging ? Does the device charge ?

Although your device is new i would suggest to clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Did you restarted your device by following the instructions below ?

  1. Connect your device to the charging cable.
  2. Press the button located on the flat end of the charger 3 times with one-second pause between each press. Then wait 10 seconds or until the Fitbit logo appears.
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