Logged data deleted and poor customer service

[Dance_Potato]

I am trying to get to the bottom of why fitbit has deleted a load of data that I have previously logged. I want to see if I can get it back, as really need it for medical purposes. 

I have tried to get help via the 'chat' option but to no avail. The advisor told me that they have no access to that information and I would just need to disablement app and do an update. Then the conversation suspiciously cut off. I could not send any further messages to the advisor, dispite Fitbit telling me I was still connected to the chat. 

So frustrating. I have been a fitbit customer for many years but am beginning to think twice. 

Has anyone had a similar issue and managed to resolve it? 

[RiekoC]

Hello @Dance_Potato 

If you're not able to see your historical data, have you tried uninstalling then re-installing the Fitbit app on your mobile device? This process has worked for many users.

• Log out of the Fitbit app
• Uninstall the app from your mobile device
• Re-install the app
• Log back into the Fitbit app

Please let us know if this worked for you.