Lost Fitbit Charge 6 but is still syncing

[RuiruiLuo]

Hi,

I lost my Fitbit charge on December 11, 2024, however, I did not step outside my condo that day. I thought My Fitbit fell when I left my suite room to go to the Garbage Chute. I found it missing 1 hour later. During these days, My Charge 6 can sync with my Fitbit app all the time and some heart rates were recorded occasionally. I open the notification on Charge 6 and send messages asking to return. I tried several apps like "Find My Fitbit" etc but I can not locate the charge. Since I am not sure of the sync distance between my device and app, I do not think to knock all the doors at my level works.

I would like to ask the support team anything I can do at my end or any information I can provide for reference besides the battery has fallen to 17% as of now.

Thank you so much.

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @RuiruiLuo. I'll be happy to assist you with your lost Charge 6. Thank you for mentioning the steps you have followed in order to find your device.

• Take your phone to the area where you think you lost your device and try to sync. If your device syncs, it's nearby.

• Try using a Bluetooth locator app to help you find your device. For iPhone, try LightBlue Explorer. For Android, try Bluetooth Finder.

[Odyssey13]

Hi @RuiruiLuo  the distance is about 25 feet or so from your phone to the device. Hope you find it. Let us know what happens.