Lost my Charge 6 in NYC

[LKCC]

Dear all, 

If anyone found a Fitbitcharge 6 in Chinatown NYC today, please, please contact me. 

I know I probably won't find it again. But maybe, just maybe.

Also, is there a way to lock the device to prevent from people using it? 

Moderator Edit: Clarified subject

[RiekoC]

Hello @LKCC 

I'm so sorry to see that you lost your Charge 6.

There isn't a way to remotely lock the Fitbit that I know of. Perhaps someone else might have a suggestion.

BTW, I believe a person would have to do a factory reset if they wanted to use the device since the it's currently "tied" to your account.

[Guy_ · Accepted solution]

Hi @LKCC - as @RiekoC  says there isn't a way to remotely lock it but you can always chat via the Fitbit App, Help & support section, Contact Customer support, they might be able to disable it.

However anyone finding it and wanting to use it would have to first buy a charger to continue to use it so it would disable itself after a while without one.

You could always check back with support after a week and perhaps they can tell you of any activity on the device.

[BT6YY7]

Oh no!! So sorry. This is one of my Fears as I am absent minded/ have adhd, and tend to lose things very easily.  I would like to follow this thread to see any solutions in the case of a lost device.

GL!

[Guy_]

Hi @BT6YY7 - see this link , it could be helpful

What should I do if I lose my Fitbit device?

@LKCC- just in case you didn't lose it where you thought, try the link too..

[LKCC]

Thank you for your kind response. I hope they do have to do a factory reset. I wonder if I would get an email if someone tries to tie to another account or a reset? 

[LKCC]

Thank you for the advice. I looked through the help & support section. I'll try to chat with Fitbit.

[LKCC]

I hope it'll never happen to you and never need to use this thread. 

[Guy_]

@LKCC - you won't get an email if someone tries to use or reset it.

The link works, try copying it and paste in a browser, or you may be protected from opening external links, in the email, so go to the topic in the forum in the browser and try the link.

[LKCC]

@Guy_ 

Thank you. I meant I tried the link and used the bluetooth app, but my fitbit is nowhere to be found. lol 😞 

[Guy_]

@LKCC - lol, just in case the battery is already flat, you may have luck if you ask your dog to look for it the old fashioned way!