Missing Hourly Activity from the Device screen

[KatherineNY]

Reading through the manual of my Charge 6, I came across the section where it mentions what you see in "see your stats" when you swipe up from the clock face.  It mentions HOURLY ACTIVITY is one of the items but I don't have it displaying on the device (only in app).

How do I get Hourly Activity to show in my Charge 6 ?

[RiekoC]

Hello @KatherineNY 

According to this YouTube video (<-- click link), the Hourly activity screen should be right after the basic stats screen. Go to time stamp: 7:50

[KatherineNY]

It's not displayed on my device.

  After I swipe up from the clock face I see:  my current day stats, HEART RATE, SLEEP SCORE, READINESS SCORE, Sp02%, MENSTRUAL HEALTH (it displays the wrong data and doesn't sync with the correct data per app but that's another issue), and EXERCISE.

How do I get device to display HOURLY ACTIVITY? 

My mom's Charge 5 also doesn't display HOURLY ACTIVITY either so I didn't know we were missing this display until I saw it indicated in the User Manual for both our devices.

[RiekoC]

Hello @KatherineNY 

I'm at a loss at what to tell you.

I just looked at my Charge 5 after you mentioned that your mom doesn't see the Hourly Activity screen on her device. I see the Hourly Activity tile after the metrics tile on mine. So she should be seeing it.

[KatherineNY]

Unfortunately no amount of factory resets, restart, refresh, app uninstalls seem to work to get HOURLY ACTIVITY to show up in both our devices.

[RiekoC]

Hello @KatherineNY 

Although I'm reluctant to suggest this, you might have to contact Support (<-- click link) about this. The reason why I'm reluctant to suggest contacting Support is that I'm not sure that they will have an answer.

[KatherineNY]

I know!  It's always ignored or just no answer.  Small glitches like these really annoy me.  Just this week, the EXERCISE days are off.  App data is correct but doesn't sync correctly to the device still showing 0 of 7. 

When I look at it just annoys me and I'd much rather not look at it if it's going to be wrong.  Is there a way to customize what is shown from the clock face on the a Charge 6?  For example, to add or remove SLEEP SCORE, READINESS SCORE, SpO2%, etc?

[RiekoC]

Hello @KatherineNY 

I don't believe there's a way to customize the Charge 6 clock faces to add or remove the metrics.

[KatherineNY]

I didn't think so...couldn't find anyway to do it.  What a bummer.