Missing info on App

[Woofers]

Updated my App this week. Now have bits of information missing.

Hourly activity can be seen if I click on it but blank on front screen. The circles showing how far you are to your goal are missing. Lists of numbers instead of trends. Missing steps, mileage and calories.

Also keeps telling me my home WiFi is unsecured.

Come on Google, you’re not amateurs so why is this App so consistently poor?!

[Maryjwy]

I have the same problem. I have just updated my Charge 6 app and now the circles on my sleep and steps data (amongst others) are not filling in. Also the daily, weekly, monthly steps data are not coming up. It was all working perfectly until the update.

[Maryjwy]

I have just fixed this by uninstalling and reinstalling the app on my iPhone. I selected keeping my subscription and did not lose any data.

[Woofers]

Mine is saying that I will lose the data.

I’m thinking that the data is still on my App, it’s just the access that has been shut off.

[Woofers]

I have contacted Fitbit. This is their response…

The problem is that we are currently experiencing issues with the app, ie a lot of information is not displayed or disappears and sometimes it shows that all the information is incorrect; but we know that is frustrating.

However, we are working hard to fix this as soon as possible. We are sorry for any inconvenience this has caused. However we will be very attentive to inform you once it is fixed.

[RiekoC]

Hello @Maryjwy & @Woofers 

I saw a Moderator post today (18 Apr 2025) that app version 4.41 will be rolling out soon. Hopefully, the update includes a fix to this problem.

The app updates tend to rollout in waves. So keep checking your app store and install the update when it's available to you.

Let us know if the update fixed this problem for you.

[Libralady13]

• Thanks for the info. Maybe a fix update will be soon 

[joedestes]

the Fitbit app synchs with no problems and I can scroll backwards by day to see history for that day.  However, when I click on Steps, calories, or miles, the app seems to hang and never is able to provide the history.  Active minutes and sleep history are available though.  Have rebooted device, closed and opened app, rebooted phone, and signed out and back into app.  Still not working for several days.

[Pular64]

There have been a few of us having this problem. If you delete the app from your phone and then reinstall it, and sign into your account, that works.

[DavidFitbit]

Hi everyone ! I hope you are doing well.

Thank you so much for reporting this issue.

I would like to inform you that this issue has been escalated early this week and our team is already aware of the problem and they are working to find a resolution as quickly as possible. It seems this issue is occurring with iOS users. Please correct me if i'm wrong.

As @Maryjwy mentioned, some users were able to resolve this bug by uninstalling/reinstalling the Fitbit app. I appreciate your time in this process.

We apologize for any inconvenience this has caused. We appreciate your patience and look forward to getting you back on track.

Will be informing about any update about this through this channel. I appreciate your patience and understanding.