Move and rest intervals are being swapped during HIIT training using Charge 6

[DrewZander]

Does anyone has the problem where Move and rest intervals are being swapped during HIIT training, or interval training? 

Any idea how to solve it? I had it set  on 50 seconds move and 10 seconds rest. For some reason the app shows me 50 seconds rest and 10 seconds move and 0 cal burned during those 50 seconds...

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello and welcome to the Fitbit Community, @DrewZander.

Thanks for informing me about this situation in regards to the HIIT training wearing your Charge 6.

I recommend you to restart the Charge 6 before your next training, and make sure you're wearing it correctly too. I'm positive this will help you.

[DrewZander]

Unfortunately I did and I am wearing it correctly.

[DrewZander]

And now I tried swapping them on the watch and they show correctly on the app however, I get no calories burned during the move period...

[RiekoC]

Hello @DrewZander 

I know there was an issue on the Fitbit side that affected calorie tracking. The team is aware of the issue and has been working on fixing the problem.

There are recent Fitbit app updates for both Android and iOS to version 4.28. Although these will have bug fixes, I haven't seen any confirmation yet that version 4.28 has the fix for calorie tracking.

The app updates tend to roll out in waves. If you don't have it yet, keep checking the app store for the update and install it when it's available.

[DrewZander]

Well, hopefully they will fix this. I've just purchased mine a week ago and I've only had problems with the app. First the calories I've been eating today were shown as calories that I will be eating tomorrow (fixed now), no health data( fixed now), app showing me about 500 calories out more than my tracker (I still have discrepancy regarding that but only by a small margin like 4-5 cal.), and lastly is this one with the move and rest periods which hasn't been fixed yet.

[BitzBlitz]

Yes. I also have this problem.

Work and rest intervals appear swapped in the workout details shown in the app.

That’s the iOS app, v4.26.1.  With a Charge 6 tracker.

 This has been a known issue since 2018, if not  earlier.  You can see it reported in this closed forum thread, here: community.fitbit.com/t5/Android-App/Charge-3-Interval-Timer-move-rest-backwards/td-p/3145771