My Charge 6 is not counting my exercise activities or days

[D8]

My charge 6 is not counting my activity days or my exercises in the Fitbit app, so when I enter the exercise manually and hit sync then the exercise sometimes shows up. I have not had this problem ever before with any of my fitbits.

Moderator Edit: Formatting.

[RiekoC]

Hello @D8 

I've seen recent Moderator posts acknowledging the issue with exercise data and that the team is working on fixing the problem.

They also mentioned that an app update will be rolling out in the next few days. Keep checking your app store and install the update when it's available.

Although I haven't seen any confirmation, hopefully, this upcoming app update will fix the exercise data issue.

[D8]

• Newest app update today has yet again removed my exercise days and activities from my app. I have never had so many issues with this app since I've had a Fitbit and I've had four fitbits. My exercise activities and days were working again up until this morning when I did an update for the Fitbit app. Now they're all gone again!!!!!

[LZeeW]

@D8   Fitbit seems to be releasing app updates frequently.  Your update today might be different from mine.  What version is giving you problems?  Do you use an Android or iPhone?  I use an iPhone and just got v 4.28.  I don't have any issues.  Many issues are platform specific.  This is why it is important to give the details about your platform and version.

[RiekoC]

Hello @D8 

To add to @LZeeW 's response, I'm an Android user and got a Fitbit app update for version 4.28 today (18 Oct 2024).

[D8]

I am using an android phone. I show firmware version 66.210001.210..26. I have a charge 6. I have forced stopped logged out uninstalled and reinstalled.