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My Charge 6 is not tracking miles accurately

ANSWERED

‎09-01-2025 10:51 - last edited on ‎09-01-2025 15:18 by Fitbit Moderator

‎09-01-2025 10:51 - last edited on ‎09-01-2025 15:18 by Fitbit Moderator

My fig it seems to record more miles covered than is correct - how do I change it

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1 BEST ANSWER

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‎09-01-2025 14:18 - edited ‎09-01-2025 15:18

In response to Gregzambia

‎09-01-2025 14:18 - edited ‎09-01-2025 15:18

Hello there @Gregzambia, welcome to the Community! 

Let's see if we can fix the issue with your mileage, let's try some easy troubleshooting.

It's helpful to know that your Fitbit calculates distance using your stride length, which can change depending on your height and gender. Let's make sure those values are correct. Please take a moment to review this article to find out how:  Can I change my stride length in my Fitbit account?

View best answer in original post

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2 REPLIES 2

‎09-01-2025 10:52

‎09-01-2025 10:52

  • Fitbit 🤣
Best Answer

‎09-01-2025 14:18 - edited ‎09-01-2025 15:18

In response to Gregzambia

‎09-01-2025 14:18 - edited ‎09-01-2025 15:18

Hello there @Gregzambia, welcome to the Community! 

Let's see if we can fix the issue with your mileage, let's try some easy troubleshooting.

It's helpful to know that your Fitbit calculates distance using your stride length, which can change depending on your height and gender. Let's make sure those values are correct. Please take a moment to review this article to find out how:  Can I change my stride length in my Fitbit account?

Best Answer