My Charge 6 is not tracking swim distance

[JulieC_M]

Swim distance no longer recorded??

[EstuardoFitbit]

Hey there @JulieC_M, nice to see you around the neighborhood! 

Let's figure out why your Charge 6 isn't tracking your swim distance.

To get an accurate reading, remember to enter the pool length (in meters or yards) before you start your swim. You'll also need to update this setting every time you use a different pool. If that step was missed, the device won't be able to get an accurate distance for you. Please take a look at this help article: How do I set the pool length for my Fitbit device?

[EstuardoFitbit]

Hello @JulieC_M, I hope you are doing great! 

Thank you for reaching out and sharing your experience. Please note that our team is aware of this issue and they are working to identify a resolution.

We appreciate your patience and look forward to getting you back on track.