05-24-2025 13:51
05-24-2025 13:51
Today- after 6 months, my charge 6 started turning red and pixilating while in the always on mode. I have always had this turned on. I tried restarting, reset, firmware update but the only way to stop it is to turn off the always on display. What happened and how to fix it. I already reset, cleared data, synced iPhone, updated firmware, etc. I changed the clock face but all of them do the same thing.
yesterday
yesterday
Hello @CLS53
Since you've already tried the recommended troubleshooting, the next step would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. If it's determined that your device is defective, Support will let you know what options you have under warranty.
Rieko | N California USA MBG PE
7 hours ago
7 hours ago
Thanks for getting back to us @CLS53. I'm sorry to hear that your Charge 6 started turning red and pixelating while in the always on mode. Thank you for letting us know that you've tried restarting, a firmware update and changing the clock face. I'll be happy to assist.
As @RiekoC mentioned, the next step would contact our Support Team. I'm sure they'll help you out.
Have a nice day.