My Charge 6 won't sync with phone

[CatherineG61]

My Charge 6 will not sync with my phone despite going through all of the steps suggested in the help sections.  Is anyone else having this problem today?

[MDiJ]

Mine doesn't seem to sync everyday. Not sure why either. It's random

[brunet73]

Mine doesn't sync either. Sometimes it works and sometimes it doesn't - just like its current owner...

[CatherineG61]

Sometimes mine doesn’t sync right away when I am on my elliptical but eventually it does in a matter of minutes.  However, this time I just cannot pair my Charge 6 with any electronic device for a solid day.  I gave up trying to pair it and am now using my Charge 5 which is syncing just fine.  My Charge 6 is less than a year old.  I don’t get it.  Sometimes I wonder if the Fitbit trackers don’t last long in order to get us to buy another one.  It may be time to look into another type of tracking device. 

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Lol! I was so frustrated yesterday trying every single step the help section told me to do over and over again to no avail. I am now using my Charge 5. The last step of the YouTube video about how to sync the watch to my phone is to contact Customer Service. I am going to do that next.

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Moderator edit - merged messages

[MarioSFitbit]

Hi everyone ! Warm welcome to the Community ! 
I appreciate your messages, and I'm sorry to hear you are experiencing troubles with non syncing device's.
I appreciate your troubleshooting efforts.

Could you please confirm if you already tried all the steps shown in the following help article ? Why won't my Fitbit device sync?

I also recommend verifying that your device and your Fitbit app are up-to-date. 

[CatherineG61]

Yes, I did all of the steps multiple times as well as watched the YouTube video and followed all of those steps carefully to no avail.  My Charge 6 still would not sync.  My older Charge 5 synced without a problem.  The only problem now is that I lost tracking data from one Fitbit to the other.

I spent hours trying to resolve the issue yesterday, really a large portion of the day, because if nothing else, I am persistent.  It was quite a frustrating process as I was unable to get my Charge 6 to sync.

[MarioSFitbit]

Hi @CatherineG61 

Thank you for your message, for your confirmation and the troubleshooting steps. I'm sorry to hear the issue persists. 
I suggest you to reach support, since they have more tools in order to find your options : Contact Us