My Charge 6 won’t turn on or charge

[BeachLoverLife]

My charge 6 will not turn on nor charge.

I’ve tried pressing the button on the charger cable 3times, waiting 15 seconds and trying again - several times and still nothing.

Please help! I have a run tomorrow 😭

[LizzyFitbit]

Hi there, @BeachLoverLife.

Thanks for taking the time to troubleshoot your Charge 6. I understand your frustration, and I'm sorry that you went through this. I went ahead to check your information and it seems you already contacted our Support team. I'm glad you're receiving assistance and please make sure to keep an open communication with them.

[BeachLoverLife]

Thank you @LizzyFitbit , I was able to get resolution from the FitBit support team. They’ve provided excellent service! 

[LizzyFitbit]

@BeachLoverLife You're welcome! I'm happy that you got a resolution and I appreciate your kind words.

In case you have some spare time, check out our Health & Wellness board. There you can make new friends, start your own topics and find great encouragement to reach your goals.

Have an awesome weekend ahead!

[Charkrit]

Hi, I am having the same problem. Can you share me how to self fix this please, or I need to contact Fitbit support team. 

[BeachLoverLife]

Hello @Charkrit, try using a new charger.

Let me know if that works for you. 

[LizzyFitbit]

Welcome on board, @Charkrit. @BeachLoverLife Thanks for helping our new member.

@Charkrit Thanks for letting me know about your Charge 6. Aside from the suggestion shared by our friend above, I'd recommend checking this help article where you'll find some troubleshooting steps that have worked for other members. Please give them a try and monitor your tracker's behavior in the next few days.