My Fitbit Charge 6 can't be found by the Fitbit app

[amyroux]

This started off as an issue with logging in. I have an Android phone, fully updated, and the app is the current version, and the app decided to log me out one day a few weeks ago. I tried logging in again but it kept saying my credentials were wrong (they weren't). I hit the 'reset password' thing and never got the email you're supposed to get with instructions on how to reset the password. This went on for ages, I requested the email over and over again, and never got one.

So I decided to create a new account using my Google account. Then I went to add my device, the Charge 6. It searches and searches, then says an error occurred. I've checked troubleshooting, I've put it on charge while searching, reset my phone, reset the Fitbit, uninstalled and reinstalled the app, reset the Bluetooth settings including forgetting device. Nothing has helped.

I'm at a loss now, I'm ready to throw the thing out the window. It's useless if I can't connect and sync. And yes, I've tried using a different mobile device (iPad), and it can't find the Charge 6 either.

Can anyone help me, please?

[Julia_G · Accepted solution]

On your Charge 6 did you try erasing the user data?  As you have created a new account your old data won’t be there in any case, so it might be worth trying that.  You need to swipe down from the clock screen to find the settings menu and then swipe up until you find the reset options.

I am not sure that will help, but it is worth a try.  It sounds to me like there is some Bluetooth issue with your Charge 6 - same thing happened to me with a Luxe it just would never connect again and Fitbit replaced it under warranty.

So if removing the user data and trying again doesn’t solve it, and your Fitbit is still under limited warranty (links below) then I would get in touch with Fitbit Customer Support on contact.fitbit.com .  Well, actually it would probably be worth getting in touch in any case and see what they say.  

[amyroux]

Thank you, resetting again worked! My heart skipped a beat when it finally asked to pair! Hopefully this won't happen again, but if it does, I know what to do. 😁