My Fitbit Charge 6 screen is black, and Customer Service is nowhere to be found

[Lyzolari]

My Fitbit charge 6 screen is black. The battery is charged 100% and I am able to sync it. When I press the button on the charger cord 3 times per directions to reboot the watch vibrates. I did this multiple times and yet the screen is still black. This watch was purchased in April 2024. I have gone on YouTube to get advice and NOTHING is fixing this problem. It is impossible to find customer service. I would appreciate getting in touch with FitBit directly to get help. Not a forum or list of questions I need to search through, but a real live customer service person. Please help. Thanks. 

[RiekoC]

Hello @Lyzolari 

Here's the link for Fitbit Support (<-- click). Complete the prompts in Step 1, tap Continue in Step 2 (ignore the Resources) to get to Step 3 which has the contact options. 

[Lyzolari]

Thanks for your response but It will not allow me to select step 3. I am still unable to access a live person for support. This watch is only a few months older than 1 year and it seems like i might have no choice but to throw it out since it is impossible to get to fitbit customer support. 

[MarioSFitbit]

Hi @Lyzolari and welcome to the forums. 

I'm sorry to hear that your Charge 6 screen is black. This is not the experience wanted for our customers. 

In response to, and in addition to the support provided by @RiekoC (Thank you so much), please let me suggest you to follow these steps: 

• In the "Tell us what we can help with" section, write the issue you want resolved.
• Click Next.
• Select the best description of your situation from the options that appear.
• Click "Next Step."
• Scroll down and click "Next Step." The contact options will be enabled so you can choose the one that best suits you.