My Fitbit app says bluetooth is not on even though I am connected?

[HTheTired]

Every time I try to use the app it says I'm not connected. I have location services on, and I tried to see if I missed something in settings, but have yet to find anything. I force quit the app, turned Bluetooth off and on/made sure my device was connected, restarted both my phone and my devices twice, and removed my device from the app with no resolution. Now I can't get my device paired to the app as well since it says I'm not connected to my device even though I am. I'm not sure what I could do I read other posts I could in the community, but that didn't fix my issue. One said something along the lines of only slowly turning Bluetooth and Wifi on within the app and that didn't work for me. So far none of the issues warranted me asking the community, but now I am kind of lost as to what I can do. I might try to see if I can get connected on a different phone so at the very least I can update my device since maybe that's the issue. Any responses would be appreciated. 

[Rich_Laue]

Hello @HTheTired usually removing the device from your Fitbit account is rarely helpful, especially when the app isn't talking to the tracker. You now are trying to connect a tracker that you know you can not comunicate with. You also loose any unsynced data. 

OK lets go into the phone settings, bluetooth, Remove the Charge 6. The app will not be able to find the tracker if it is a trusted device. 

Restart the Charge 6, and power the phone  off and turn on. If the tracker can be shut down then do so. 

While in settings go to Apps, Fitbit, storage, clear data. When you restart you will have to confirm permissions.**

Lets run Fitbit, log into your Account, you should be able to add the Charge 6. 

**There is a list of different things to try, but clearing Data will cover most of these steps. The restarts cover the rest off the steps. 

Normally, with a sync issue. Clear Fitbit Cache, Restart tracker and power phone off/on