10-08-2024 09:05
10-08-2024 09:05
Yesterday I had a white line at the bottom of my screen, I used the charger reset to fix it. But this morning, after not wearing it last night, I found that the screen is nothing but a static pixel mess. It’s completely pixilated and will not respond to touch on the screen. I also cannot use the charging reset as it won’t connect more than once in a row. It will pair with my phone, but I can’t reset it by any known means.
10-08-2024 11:23
10-08-2024 11:23
Talk to Fitbit/google support..if within 12 months you should get a warranty replacement. Once the screen damage only a complete replacement screen will fix it.
10-08-2024 11:39
10-08-2024 11:39
Hello @Shelbyk1234
Here is the link to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.
I recommend calling and talking to a support agent.
Rieko | N California USA MBG PE