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My experience with Charge 5 and Charge 6

‎03-18-2025 17:37 - last edited on ‎03-19-2025 07:30 by Fitbit Moderator

‎03-18-2025 17:37 - last edited on ‎03-19-2025 07:30 by Fitbit Moderator

Purchased a Charge 5 for my wife in 12/22.  It completely died (no charging or turn on) in 1/24.  Fitbit would do nothing to help since it was one month out of warranty.  So I stupidly purchased a Charge 6 that same month.  Today it completely died, too, and I was told they could send me a 35% discount coupon for a new one.  The fitbit is not used strenuously at all, not used in the water and not even worn at night.  Clearly google wants to move on from fitbit.

Moderator edit: updated subject for clarity

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1 REPLY 1

‎03-21-2025 04:52

‎03-21-2025 04:52

@ohiojff  So sorry you've had negative experiences.  With tech devices like these I feel like it's luck of the draw.  Unfortunate that your Charge 5 died just a month beyond warranty.  My mom's Charge 5 had died 10 months in while still under the warranty, Fitbit (Google) sent her a new pebble; still going 2 years in.  I purchased a Charge 6 December 2024, so far so good.  Fingers crossed.

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