I used to really enjoy having a Fitbit. The Charge 6 offered good functionality at a sensible size. In the past few weeks, however, I have found myself seriously considering binning it and getting a different (Non-Google!!!) device.
My device stopped working and recording data properly, so I replaced it under warranty. The new device would not pair to my phone - when ever I put in the four-digit code at the prompt, I got an error message and the device froze. I spend a very long time with Fitbit support, rebooting, reinstalling, and resetting, while being passed up successive support levels. I now think that there was no real understanding or solution, they were just following scripts in the hope that either a miracle would happen, or I would go away. Support eventual offered to replace the device, but it would take up to two weeks, and I would have to arrange a return shipment to Poland from the UK!
At that point I gave up, and contacted Amazon, who, in one call, offered me a new device! When I tried to pair the new device with my phone, however, exactly the same problem occurred - so, it seems it wasn't a device issue but a failure in the app.
Looking through posts on this forum, and on AppStore reviews, it seems that, under Google, Fitbit have given up on their product, and have lost control of the quality and reliability of their software.
My question is, therefore, is this a deliberate policy by Google to degrade Fitbit to the point that it becomes unusable (and they hope everyone will swap to Google Pixel watches) or is it just incompetence by Fitbit/Google developers, in which case there is some hope that they might improve?
Either way, I think my time with a Fitbit is, regrettably, drawing to a close.
Moderator edit - updated subject for clarity
