04-19-2024
04:24
- last edited on
06-21-2024
16:39
by
AndreaFitbit
04-19-2024
04:24
- last edited on
06-21-2024
16:39
by
AndreaFitbit
I've read a bunch of the posts on the forum about troubles with the Charge 6 and tried the solutions offered, but nothing is working. My month-old Charge 6 was fully charged up over Tuesday night. On Wednesday it was working fine. Mid-day on Thursday, I noticed that it wasn't waking up. The face simply remained black...no response to tapping, or to pushing the button. I thought maybe I was wrong about charging it. So I tried charging it again Thursday night. This morning...still nothing. I"ve tried the 3 pushes on the charger button. Nothing. There's no vibration or lights on. NShould I to reponse when it's plugged into the charger. I've cleaned the contacts. It was purchased through Amazon. Should I just try sending back? I'm so bummed out!
Moderator Edit: Clarified subject.
Answered! Go to the Best Answer.
04-19-2024 09:24
04-19-2024 09:24
04-19-2024 09:04
04-19-2024 09:04
Same thing has happened to me. I get nothing! Wished there was a better way to reach and talk to live customer service.
04-19-2024 09:24
04-19-2024 09:24
04-19-2024 10:37
04-19-2024 10:37
Thanks! That’s my next step.
07-10-2024 07:00
07-10-2024 07:00
I don't see the "contact us" on the Fitbit site ---- either on the app on my phone or on the website - any suggestions?
07-10-2024 11:25
07-10-2024 11:25
Hello @sallioux
You can use this link to contact Support (<-- click link). Complete the prompts until you get to the page with the contact options.
To get to Support from the Fitbit app:
Rieko | N California USA MBG PE
08-27-2024 00:58
08-27-2024 00:58
I have just had exactly the same thing happen to me. And that wa after Fitbit sent me a refund for the e precious charge 6 that died ! Unbelievable
08-27-2024 04:08
08-27-2024 04:08
08-27-2024 10:23
08-27-2024 10:23