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MyFitnessPal entries not syncing with Charge 6

‎05-14-2025 08:12 - last edited on ‎05-14-2025 20:31 by Fitbit Moderator

‎05-14-2025 08:12 - last edited on ‎05-14-2025 20:31 by Fitbit Moderator

Exercise entered in MyFitnessPal appears on FitBit stats, but the calories burned don’t get added. I’ve tried restarting, disconnecting and reconnecting apps, and I think I have most up to date versions. 

 

Moderator edit: clarified subject.

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‎05-14-2025 20:31

‎05-14-2025 20:31

Hi, welcome to the community forums @Tgallig.

Thank you for sharing this information regarding the difficulty with your Charge 6 and for trying to fix it on your own.

Before considering other options, please confirm that you are using the latest version of the Fitbit app. 

Even if you already tried some of the following steps, try to follow them one more time in the order listed:

  1. Please log into your MyFitnessPal account and remove anything related to Fitbit
  2. Then, revoke access on the Fitbit app to reset their connection. For instructions, check this help article.
  3. Force quit both apps and reboot your phone. 
  4. Once that is done, go to MyFitnessPal website and try connecting it with Fitbit one more time.
Best Answer