New Charge 6 display is dark and no vibration after setup

[Sharon_M]

After the process of setting up the new fitbit and moving my account to Google, fitbit was ready to connect Charge 6 but fitbit no longer saw Charge 6. And Charge 6 had no display and no vibration. I have tried the charging cord button and the 30 sec hold for reset. Neither worked. What else should I try?

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @Sharon_M. I'll be happy to assist with your Charge 6 set up inquiry. Thanks for letting us know that you tried restarting your tracker in order to turn it on.

Please set up your Charge 6 in order to make it work:

1. From the Today tab  in the Fitbit app on your phone, tap the devices icon.
2. Tap Add more devices.
3. Choose Charge 6 and follow the on-screen instructions to continue.

If you encounter issues with your Fitbit device setup, refer to Why can't I set up my Fitbit device?

[Sharon_M]

I connected Charge 6 to laptop via charger cable and Charge 6 woke up and I was able to finish the setup. The setup app was not aware the Charge 6 was paired so I had to verify through phone Bluetooth function app.

[AndreaFitbit]

Thanks for getting back to us and for letting us know that you were able to finish the setup @Sharon_M.

If you have time, check out our Health & Wellness board where you can make new friends, create your own topics and find tips, as well as encouragement from other members. Happy stepping!

[Sharon_M]

Your suggestion did not work. The Fitbit app could not find the Charge 6.

The Charge 6 was unresponsive. 

[AndreaFitbit]

Thanks for getting back to us and for letting me know that the Charge 6 was unresponsive @Sharon_M.

Is your Charge 6 working now?

[Sharon_M]

The screen display on the fitbit no longer works.  Per the app the fitbit is active but nothing display on the fitbit.

[AndreaFitbit]

Thanks for getting back to us and for letting me know that the screen display on your Charge 6 no longer works @Sharon_M. I'll be happy to continue assisting you. 

1. Charge the Charge 6:
   • Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
2. Restart the device. Your data won't be deleted. Check How do I restart my Fitbit device?
3. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:
   • Open the Fitbit app.
   • Choose Device Settings.
   • Navigate to the clock face options and try selecting a different clock face.