New Charge 6 not charging

[Fourno]

Hello!

Bought a Charge 6 for my daughter on black friday but she received it as a Christmas gift! So since then I was not able to make the watch work at all! Been pluged enough long for the battery to charge but dont see any % or info on charging status! I tried to reset with button on charger without any sucess! Is my watch broken? Please help me! 

Moderator Edit: Clarified subject

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options