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New Charge 6 step count ridiculously inaccurate

‎11-14-2023 11:38

‎11-14-2023 11:38

I just received a new Charge 6 two days ago and I'm very frustrated with the inaccurate step count.

Yesterday I wore it all day with the fitness tracker it is replacing, after 4 hours, old device was at 1286, Charge 6 was at 5680 steps.

Today I'm wearing both Charge 6 and an old Charge 2.  After 4 hours, Charge 2 is at 1332, Charge 6 is at 6670.

I can't find any options to calibrate this thing and have no idea why its so sensitive (it has added 46 steps while sitting at my desk typing this).

Support chat told me to set the stride length, which is not a solution.  Should I just return this?  I have not been checking the other metrics, I don't think I can trust this device at all.

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40 REPLIES 40

‎01-22-2025 10:08

In response to McLovinHawaii

‎01-22-2025 10:08

Star55, and anyone else who seems to be having an excessive number of steps on their fitbit - Did you happen to add your phone as a device in the fitbit app? I think that doing that might cause double-counting steps anytime you are carrying your phone. I think that option is just there so you can use a phone INSTEAD of a fitbit device for step counting.

Best Answer