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New Charge 6 won't charge

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My new charge 6 wont charge with the charging cable, i cleaned and checked the 2 contact ponts and removed the plastic. i tried it in 4 different devices (pc, charging station, wall socket and lapop) 

any ideas? can i test the charging cable?


Moderator Edit: Clarified subject

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Welcome to the forums @caller082.

Thank you for providing the details regarding Charge 6, and for mentioning the steps that you already tried in order to fix it. I'm sorry to know the difficulty that you are experiencing.

If this is related to the battery, please make sure that you've followed all the steps provided in this article: Why isn't my Fitbit device's battery charging? 

If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here: How do I restart my Fitbit device?

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Hello thanks for the reply, i tried cleaning and restarting, both did not work. there seems to be no respons from the device no vibration or anything in the restarting proces.

any others things i can try?

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