New clock faces not showing after update on Charge 6

[Bjhow]

Have 220.21 update on Charge 6 but it doesn't have the new watch faces. Galaxy S23+ on Android 15, restarted both phone and watch.

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the forums @Bjhow. 

Thank you for taking the time to share this information regarding the difficulty with your Charge 6. 

Please, confirm that you have following the steps listed in this help article to update de tracker. 

In addition, make sure that you are using the latest version of the Fitbit app. 

[RiekoC]

Hello @Bjhow 

Adding to the Moderator's response: The current version of the Fitbit app is 4.50 (as of 30 Aug 2025). 

In case you aren't sure what version you have:

• Tap your picture in the upper right of the Today page in the Fitbit app
• Tap on Help in the menu that opens
• On the Help page, you should see the Fitbit app version information

[Bjhow]

Thanks, I have the 4.5 version. After I followed the instructions in the help article to disconnect & reconnect my Charge 6 it reverted to 214 .24 so I lost 220.21

[RiekoC]

Hello @Bjhow 

The 220.21 firmware update is still rolling out for the Charge 6. So, it will likely take a bit for your Charge 6 to get the 220.21 firmware again.