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No Heart Rate readings, now unable to pair device

‎06-09-2025 20:29

‎06-09-2025 20:29

My device was not reading my heart rate, so I contacted support who suggested attempting device resets. After performing a factory reset on my Charge 6, my device will now no longer pair to my phone. I have requested further assistance from Support, but they have left me waiting for days for the case to be "escalated". Can anybody assist further, as my device is now unusable?

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‎06-11-2025 06:40

‎06-11-2025 06:40

Hi @leights, Thanks for stopping by, I hope you're doing well.

Let me help you with the heart rate and pairing issues you are experiencing with your Charge 6. I appreciate you have already contacted our customer service support team.

They have the most appropriate resources to thoroughly investigate your concern. This being said, i would suggest that you continue the interaction with our teamI appreciate your time in this process.

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