help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No display on Charge 6 and haptic button not working

‎01-09-2025 03:16

‎01-09-2025 03:16

My Charge 6 has suddenly stopped working. No display and no connection with the app. It worked on my run this morning (although with no GPS - that's always been intermittent), and I paused the time when I got home. When I checked it 5 minutes later there was nothing there. Shaking and tapping it made no difference. I've experienced a no display once before and was able to reset it by pressing the button on the side. However, this time there is no response from the button. All I have is a black screen. It is also not connecting with the app on my Samsung S24.  It's like it has switched itself off, although it is fully charged. I would appreciate some help. Thank you.

Best Answer
0 Votes
2 REPLIES 2

‎01-09-2025 05:16

‎01-09-2025 05:16

Hi @ChrisLD ! Welcome to the Community !
I appreciate your message, and I'm sorry to hear you are experiencing troubles with your Charge 6 black screen and not syncing. Thank you for your troubleshooting efforts. I'll be more than glad to give you some advices. 
Could you please try to restart your device (with the charger's cable) as shown in the following help article : How do I restart my Fitbit device?
After the restart, try to manually sync as explained here : Why won't my Fitbit device sync?

MarioSFitbit Modérateur Communauté Fitbit - Si mon message vous a aidé, marquez-le comme solution et félicitez-moi !! Avez-vous des conseils pour être plus en forme ? Forum de discussion Santé et Bien Être.
Best Answer

‎01-09-2025 05:59

In response to MarioSFitbit

‎01-09-2025 05:59

Hi.Thanks for replying promptly.

I followed your advice on how to restart with the cable, which I had tried
to do earlier. I soon as I attached the cable the Fitbit sprung into life.
I didn't even switch the mains power on! It also synced to the app. The
GPS, however, is not working. I get no map information and no minutes per
mile etc. Any suggestions?

Thank you.
Best Answer
0 Votes