02-26-2025
09:26
- last edited on
02-27-2025
17:04
by
AndreaFitbit
02-26-2025
09:26
- last edited on
02-27-2025
17:04
by
AndreaFitbit
Right out of the box the brand new fitbit charge 6 will not recognize that the app has been installed on the phone, and therefore continues to say download the app. The phone has recognized and connected to the fitbit as I can see the app and I am getting a failure to sync message. I am very disappointed.
Moderator Edit: Clarified subject.
02-27-2025 11:23
02-27-2025 11:23
I have exactly the same problem. my brand new Fitbit Charge 6 just says download the mobile Fitbit app.
02-28-2025 05:29
02-28-2025 05:29
Yes, that was exactly what this one did as well. I sent it back and will look for another tracker.
Cheers
03-02-2025 20:57
03-02-2025 20:57
Do the setup process again. Your setup was not 100% completed. Alternatively, you can wait until the next firmware release.
Do not remove your Charge 6. Through the Fitbit app, Add device - Choose the Charge 6 - ignore the warning - Confirm to continue.
This sometimes happens when the setup process was interrupted because of a network issue