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Phone icon with line through it on Charge 6.

‎06-19-2025 08:26

‎06-19-2025 08:26

Hi all
So i had a faulty charge 5 which i returned and was sent a charge 6 as a replacement which was fine by me, i set it up for the first time today and after it did all the updates and the watch eventually started up i noticed there was a phone icon on the watch that kept appearing with a line through it. After doing a bit of research it seems that means the phone is not connected to my watch or is out of bluetooth range, but my phone is connected to the watch and i can use the app, so whats going on with the watch?

Thanks in advance.

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‎06-19-2025 10:10

‎06-19-2025 10:10

Hi @TOB9990, Thank you for your visit. I hope you are well!

Let me help you with the connectivity issues you've been experiencing with your Charge 6. I appreciate the time you've spent in the research for the resolution of this situation.

You may already have found this, but just for reference see our help article How do I navigate my Fitbit device? > Charge 6 > Understand status indicators if you want to learn more about these status indicators.

You should be able to get rid of this connectivity issue by following the troubleshooting steps suggested in our help article Why won't my Fitbit device sync?

In addition, in order to better understand what might be going on, do you see this icon only when closing the app? Please note there are some adjustments depending on your operating system your mobile uses, to have your Fitbit app work in the background.

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