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Purchasing new product

I don’t know where else to post this. 
I’m having so many issues with a return currently with customer service. It has been approved but labels don’t get sent within the time frame , then old return label gets sent. It’s just been such a hassle. At one point they insisted I migrate to Google, which I do not want to do as I do not use Google email

My question , I have to have a device as I depend on it for health tracking greatly. I’m trying to check out with a charge 6. It takes me to the Google store. I do have a Google email that it is linking to when I crossed the link to the Google store even tho I am signed in with my yahoo account. 
By making this purchase , is this going to cross me over to google ? 
this is ridiculous to have to add another email onto my phone just for my Fitbit stuff if this is the case. 
is there a way around this? 

is google store the only way to purchase now? 
also last time I purchased I was able to get one year premium and 2 year plan for like $20 . Is this not a thing anymore?

Unrelated but I am so let down by the lack of support I have gotten by Fitbit thru my entire experience . It’s like they are just waiting out my 45 days so they can cancel my return. So frustrating. 

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5 REPLIES 5

Hello @Ruby.Soho 

It was announced last year that all Fitbit users will need to migrate from a Fitbit account to a Google account by early 2025. Users who purchase a new Fitbit device, including Charge 6, are required to migrate to a Google account when they set up the device. There isn't a way to get around this if you are wanting to get a Charge 6.

Rieko | N California USA MBG PE

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Thanks . I ended up having to make the switch . 

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Hello @Ruby.Soho 

Thank you for letting us know that you migrated your Fitbit account to your Google account.

Rieko | N California USA MBG PE

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Yeah I know nothing about Google mail. Didn’t realize it wasn’t actually just mail it’s a whole platform. Anyhow just working on how to forward the Fitbit emails , that’s all I really care about, 

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@Ruby.Soho to get your google email to retrieve Yahoo mail, the easiest way is to have Yahoo pull the email from google. For Yahoo instructions

 https://help.yahoo.com/kb/SLN4598.html#:~:text=From%20the%20drop%2Ddown%20menu,in%20the%20My%20Mail%....

 

Just like Yahoo is a pltform, so is Google. 

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