Recording steps but not distance

[Td6]

Something going wrong since 1st August.  I know my step count is correct - average c 17,000 a day but for last 3 days my device has says this equates to less than a mile!!! I haven’t changed anything in settings - any idea how this has gone SO inaccurate 

[RiekoC · Accepted solution]

Hello @Td6 

There is a known issue with some Fitbit devices not tracking distance. The Fitbit team is aware of the issue and I believe they are working on a fix.

One user doing troubleshooting discovered that tracking worked again when they disabled automatic stride length and manually entered a stride length in the Fitbit app. If you want to try this workaround, this page has the instructions: how to manually set stride length in the Fitbit app (<-- click link)

That said, some users report that the workaround did not work for them. If you try it, please let us know if it worked for you.

[Curlyhair]

Fitbit has my stride length and still didn't record the distance of my run. Just started today.